This is a true incident that happened with my friend. He told me about it and the first place I wanted to put it up was this blog!
1st June, 2008, Sunday, 4PM
Friend calls up BSNL Broadband helpline number 1800 424 1600. A tech support person by name ‘Hemanth’ picks the phone up.
Friend: Hello, my internet has been up only intermittently for the past 3 days. And even when it is up I am recieving speeds of 3 kbps.
Hemanth: Ok Sir. Please give me a minute. I will make a note of your complaint. May I put you on hold while I do this?
After what seemed to be an eternity, a voice comes up on the other end.
Hemanth: Sir your complaint number is 1061280.
And he was about to disconnect apparently. My friend chipped in just in time.
Friend: By when can I have my internet up?
Hemanth: Within 24 hours we will have someone come to your house and set this right Sir. Thanks. Is there anything else I can help you with?
Friend: No, that’s it. Thanks.
Hemanth: Thanks for calling BSNL Broadband. Have a nice day.
3rd June, 2008, Tuesday, 10AM
No action. No ‘someone’ turned up at his house. Internet is still fluctuating between 0kbps and 3kbps. So he calls up again. This time he forgets the name of the technician once the conversation is over. Read on to find out why.
Friend: Hello, my complaint number is 1061280 and I was told that my internet would be up within 24 hours when I called on Sunday. Today is Tuesday. It has been over one and a half days now.
Tech Support: Sir BSNL works for 8 hours a day. And going by that you can only expect someone to come to your house before Wednesday 4PM because 8 X 3 = 24 hrs that means 3 days since….